Generally, all orders are processed and shipped within 24 to 48 hours of receipt. The actual time in shipment, however, may vary somewhat, based on the shipping method you have requested. The default method for shipping is Ground Service. This generally guarantees you delivery within 5 working days anywhere in the Continental U.S. Obviously, if you have requested express delivery, this time will be much shorter. Lead time and delivery schedules for International orders will always vary due to in transit times and customs.
Bottelsen American Dart Lines,Inc. is not responsible for service transit time. Transit times provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods. UPS guarantees their contiguous states delivery times(except during peak periods this may change). UPS does not guarantee their delivery times for Alaska customers. UPS guarantees express only deliveries to Hawaii.
The United States Postal Service will state that PRIORITY MAIL packages may be delivered within 2 to 3 business days, but the US MAIL IS NOT GUARANTEED EVER. FIRST CLASS MAIL may generally take 7 to 10 days to be delivered, but again, US MAIL IS NOT GUARANTEED EVER.
INTERNATIONAL PACKAGES sent by the mail service is not guaranteed. The amount of time your package takes to clear customs will also vary the delivery time. The postal service will state that GLOBAL EXPRESS MAIL packages may be delivered within 5 to 7 business days, but again, POSTAL PACKAGES ARE NOT GUARANTEED. The postal service will state that GLOBAL PRIORITY MAIL packages may be delivered within 4 to 15 business days, but POSTAL PACKAGES ARE NOT GUARANTEED. International packages sent by UPS will generally be delivered by their expected delivery date. However, there may delays in clearing customs. UPS will do everything they can to ensure a timely delivery and clearing customs. For the service of pushing your package through customs, they charge a fee which is due upon delivery. This charge may be in addition to any duties and taxes that are charged by customs.
All domestic orders will normally be shipped by Ground Service unless otherwise specified. This generally guarantees you delivery within 5 working days anywhere in the U.S. If you are placing your order via our on-line E-Commerce system, the Carrier's real-time shipping charges will be calculated and added to your order automatically during checkout. If for some reason the carrier's online shipping calculator is down or you chose a method not available for your package and the order is processed without shipping charges, your credit card will be charged for shipping prior to being sent out.
Please make sure when filling out your zip code on the form that you use ONLY the first 5 digits. All digits after the 1st 5 will confuse the carrier's real-time shipping calculator and you will not be able to see the methods available for your package.
Free Ground Shipping
Should you select an item with free ground shipping, and the cart still displays a shipping cost, this will be deducted prior to the charge batching to the credit card company. Please note: If the qualifying item is returned for a refund, the original cost of shipping will be deducted from the refund amount
Occasionally, we offer a free ground shipping promo on orders of a certain amount or more. When we offer this type of promotion, the minimum advertised amount to qualify for the free shipping, is always the subtotal value and NOT the amount with shipping included.
International Customers Please Note: Bottelsen American Dart Lines, Inc. is not responsible for any duties or customs charges you may incur to get your package into your country.